Refund policy
Exchange policy
An item is eligible for exchange only once the full purchase price has been paid. Orders with any outstanding, pending, or partial payment are not eligible for an exchange until the full payment has been received and confirmed.
Please note that items purchased during sale or promotional periods are not eligible for exchange or refund, as stated in our Sale & Promotional Items policy.
We have a 07-day exchange policy (subject to availability), which means you have 07 days after receiving your item to request an exchange. We currently do not offer refunds.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The items should not be a sale item.
Exchange shipping fee is Rs 1000 and must be paid by the customer.
To start a return, you can contact us at galleriamilanoshop@gmail.com. Please note that returns will need to be sent to the following address: Galleria Milano, No 17, Annasiwatta Road, Athurugiriya, 10150, Sri Lanka.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at galleriamilanoshop@gmail.com.
Sale Items – Exchange & Refund Policy
Items purchased during any sale, promotional, or discounted period are not eligible for exchange or refund.
This includes, but is not limited to, products purchased under:
- Percentage-based discounts (e.g., 10%, 20%, 50% off)
- Buy 1 Get 1 or similar promotional offers
- Bundle or multi-item promotions
- Special promotional codes or discounts
- Seasonal, clearance, or other sale campaigns
All sale and promotional purchases are considered final sale. Please ensure you carefully select your size and product before completing your purchase.
Regular-priced items remain subject to our standard exchange policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for jewelry, unless damaged and proven. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If you’re not completely satisfied with your purchase, you may exchange your item within 7 days of receiving your order. We currently do not offer refunds.
To request an exchange, please contact us via email at galleriamilanoshop@gmail.com or WhatsApp at +94766688123 with your order number and reason for exchange, and our team will assist you promptly.
